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Flight Delays

Taos Air may encounter delays related to weather or other reasons.  In these instances, customers will be notified by Taos Air via email of any delay and updated every 15 minutes regarding status.  

In the event your flight is diverted to another city, guests using Taos Transportation will be transported to/from that city to meet the flight. Those guests who rented cars from Mountain View Shuttle can drop off the car in Santa Fe but will be responsible for arranging transportation from Santa Fe. Those guests who arranged other transportation through Mountain View Shuttle are advised to contact Mountain View Shuttle for arrangements. 

Customers who have any questions can call 833.359.8267 (FLY TAOS)

Infants

If a child is under the age of 2 years, they can fly as a lap child for free. A full-price ticket is required if a passenger desires an additional seat for the child, or the child to be locked in a car seat. If a child is 2 years or older, they must be in their own seat and pay full price.

Unaccompanied Minors

A child traveling without a parent and/or guardian between the ages of 7 and 15 must travel with completed unaccompanied minor paperwork.   

The unaccompanied minor paperwork must be completed by the parent/guardian at the departure airport. The parent or responsible party is also required to remain present at the departure airport until the aircraft is airborne. Upon arriving, the parent or responsible party meeting the unaccompanied child at his or her destination must be present at the scheduled arrival time and must present valid identification that matches the Unaccompanied Minor Form prior to the child being released. The parent or responsible party must be at least 18 years of age or older. 

Taos Air does not offer unaccompanied minor service connecting to or from other flights; be they on Taos Air or another Carrier. This service is only offered on direct, nonstop Taos Air flights. 

Guests must call 833.359.8267 (FLY TAOS) at least 24 hours before departure to confirm this request. 

Teenagers from age fifteen (15) to seventeen (17) may fly unaccompanied without ID or additional documentation. Passengers of this age will be treated as an adult and do not require the unaccompanied minor procedures.  

Checked Baggage

Each guest is permitted to check two pieces of baggage free of charge (up to 38 lbs in total weight), including snow sports equipment. One boot bag and one ski/snowboard bag are treated as one piece of baggage.  

Any additional checked baggage will be subject to a fee of $50 for each additional piece. Guests may travel with bicycles for a fee of $50, however guests need to pre-reserve space when making their reservation. Space is limited to three bicycles per flight and subject to availability. If a guest arrives with a bicycle without a reservation, it may not be accommodated.

Carry-On Baggage

Guests are allowed one carry-on bag plus one personal item, such as a purse, briefcase or laptop computer. 

Third Party Bookings

Passengers who book with a third party (i.e. Expedia, Travelocity, etc.) must contact their third party for changes and/or refunds.  

Changes or Missed Flights

Standard FareFull Flex
RefundabilityNonrefundableRefundable
Change FeeNo fee, guest pays any difference in fare; no residual credit if fare is lower than original fare.No fee, guest pays any difference in fare 
No ShowFailure to cancel or change a reservation 24 hours or greater after departure is considered a no-show. The entire reservation is canceled, and fare is forfeited.Failure to cancel or change a reservation 24 hours or greater after departure is considered a no-show. The entire reservation is canceled, and fare is forfeited. 

If a customer wants to travel on the same day as the missed flight and no Taos Air flights are available, the customer will be responsible for finding alternative transportation.

Taos, New Mexico (TSM)

WHERE DO I GO TO BOARD MY FLIGHT?

Your flight will be departing from the Taos Regional Airport located at the address below.  Please arrive for check in one hour prior to scheduled departure. All passengers and baggage must be checked in no later than 30 minutes prior to scheduled departure time; failure to do so may result in denied boarding. If you require extra services such as wheelchair assistance, unaccompanied minors, or are traveling with a pet please allow for additional time.. 

Taos Regional Airport
24662 US-64
Taos, NM 87571 

PARKING

Complimentary parking is available at Taos Regional Airport next to the Terminal Building.  Taos Air will also not be liable for damages, theft or pay fines while the cars are parked in the terminal parking lot.

GROUND SHUTTLES

Shuttle Service to Taos Ski Valley 

Taos Ski Valley offers complimentary ground transfers between the Taos Regional Airport and the resort. The shuttle can be reserved during the booking process as an add-on during the “customize” step. If you did not add the shuttle to your itinerary during the check-out process, please call 833-359-8267 (FLY TAOS) in order to add it to your trip.  

Shuttle Service to the Town of Taos 

NCRTD provides a free ground shuttle between Taos Regional Airport and the Town of Taos. Call 866-206-0754 option #2 to make a reservation at least 24 hours in advance.  

Mountain View Shuttle will provide shuttle service to destinations other than Taos Ski Valley.  You can reach them at 575.770.8759.

CAR RENTALS

Car rentals are available through Wheeler Peak Rent a Car:
https://wheelerpeakrentacar.com/
575.776.4904

Hawthorne – Los Angeles (HHR)

WHERE DO I GO TO BOARD MY FLIGHT?

Your flight will be departing from Jet Center Los Angeles at the address below.  Please arrive for check in one hour prior to scheduled departure. All passengers and baggage must be checked in no later than 30 minutes prior to scheduled departure time; failure to do so may result in denied boarding. If you require extra services such as wheelchair assistance, unaccompanied minors, or are traveling with a pet please allow for additional time.. 

Jet Center Los Angeles
12101 Crenshaw Blvd
Hawthorne, California 90250

PARKING:

Taos Air suggests being dropped off at Jet Center Los Angeles or using a ride-share or taxi service. Parking is limited but available at $50 per day.* 

*Jet Center Los Angeles and Taos Air will also not be liable for damages, theft, or pay fines while the cars are parked at the facility.

CAR RENTALS:

Go Rentals
310.409.0466

Dallas, Texas – Love Field (DAL)

WHERE DO I GO TO BOARD MY FLIGHT?

Your flight will be departing from Signature Flight Services (Terminal 3 at Alpha 3) located at the address below. Please arrive for check in one hour prior to scheduled departure. All passengers and baggage must be checked in no later than 30 minutes prior to scheduled departure time; failure to do so may result in denied boarding. If you require extra services such as wheelchair assistance, unaccompanied minors, or are traveling with a pet please allow for additional time.

Signature Flight Services
8321 Lemmon Ave.
Dallas, Texas 75209 

PARKING

Taos Air suggests being dropped off at Signature or using a ride-sharing or taxi service. However, limited parking is located onsite. Signature and Taos Air will also not be liable for damages, theft or pay fines while the cars are parked in the Signature lot. 

CAR RENTALS

National Rental Car
214.351.1872

Taos Air is a public/private partnership dedicated to providing air service to/from Taos and the Enchanted Circle region. Partners include: